Cancellation and refunds

Cancelling

You can cancel a Pro or Premium subscription at any time from Manage subscription on thepricing page. Cancelling stops future renewals. You keep paid access until the end of the period you have already paid for, and then your account returns to Free. Your practice history stays in your account.

14-day refund on your first payment

If you are a consumer, you can cancel within 14 days of first subscribing to a paid plan and get a full refund of that first payment. Email bsaab02@gmail.com from your account email address. We will refund you to your original payment method within 14 days of your request and move your account back to Free.

Renewals

Monthly renewals are not refunded once a new period has started. Cancel before your renewal date to avoid the next charge. If you were charged because of an error on our side, contact us and we will put it right.

Changing plans

You can switch between Pro and Premium from Manage subscription. Stripe works out the difference for the rest of your current period and shows it to you before you confirm.