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Your generation team wants to strip citation markers fr...
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See plansThe conflict arises from conflating user-facing utility with backend system requirements. A user study measuring satisfaction scores only captures whether the user feels the answer is helpful or trustworthy. It does not account for the requirements of auditors, automated checkers, or internal teams performing incident investigations who rely on citations to verify specific claims. Because the compliance requirement is a hard constraint for the business, the citations should be maintained regardless of their impact on immediate user satisfaction scores.