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How do you monitor a GenAI app in production?
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See plansA GenAI app can fail in ways a normal service dashboard won’t catch — the API can be perfectly healthy while the answers quietly get worse — so monitoring has to cover quality specifically, not just uptime. That means scoring faithfulness and relevance on a sample of live traffic, often with a second LLM acting as judge, alongside standard latency percentiles and time-to-first-token, cost per request, and system-level error and timeout rates.
The category that’s easiest to skip and shouldn’t be is user feedback, both explicit signals like thumbs up/down and implicit ones like a user immediately rephrasing the same question — a strong sign the first answer didn’t land. Setting alerts on any of these metrics moving more than roughly 10% turns a slow quality decay into something the team catches in a day rather than discovers from a wave of complaints.
A team that skipped this after launching a RAG chatbot only learned answers had degraded two months in, when users started complaining — the actual cause was poorly chunked documents added to the vector store along the way. A faithfulness-score alert would have caught that drop within a day instead of two months of silent decay.