If your RAGAS faithfulness score is high but answer rel...

This combination of scores isolates the problem to the retrieval stage. Since the generator is faithfully reporting what it read, the issue is not a grounding or hallucination problem. Instead, the retriever is likely fetching irrelevant information that does not help answer the user’s query. Therefore, the next step is to audit the retrieval scoping and how the query is being processed, rather than focusing on the generator.