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How do you design a multi-tenant AI platform where diff...
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See plansMulti-tenancy in an AI platform is harder than in a typical SaaS backend because the failure modes are subtler than a database query returning the wrong row — a shared system prompt or a shared fine-tuned adapter can leak one tenant’s tone, domain assumptions, or even training data into another tenant’s responses in ways that are hard to catch with a functional test.
The architecture has to isolate at request-routing time, before retrieval or generation happens. An API gateway resolves tenant identity from an authenticated token and attaches it to every downstream call — never trusted from the request body. From there: data isolation means a healthcare tenant’s documents live in an encrypted, access-scoped collection a legal tenant’s queries can never touch, even accidentally; prompt isolation means the system prompt injected per-request is tenant-specific, not a shared default; model routing lets a cost-sensitive tenant hit a cheap shared model while a HIPAA-bound tenant routes to a self-hosted model that never leaves its own infrastructure; and per-tenant observability means each customer’s dashboard, cost bill, and compliance audit log only ever shows their own usage.
The part that’s easy to underbuild is compliance divergence: one tenant needing EU data residency and another needing on-premise deployment for regulatory reasons means the platform’s routing layer has to treat “which model and region serves this tenant” as a first-class, per-tenant configuration — not a global constant.