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How do you evaluate the quality of an AI agent's perfor...
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See plansAgent evaluation is harder than model evaluation because two questions have to be answered separately rather than collapsed into one: did it reach the right outcome, and did it get there the right way. They can diverge in both directions — an agent can stumble into a correct answer through fifteen unnecessary steps, or fail the task while every individual reasoning step along the way was sound.
The outcome side is task success rate — did the agent actually complete what was asked, checked against ground truth or human judgment. The process side needs its own metrics:
- Trajectory quality — was the path reasonable, or did it repeat steps, use the wrong tool, or wander before correcting?
- Tool efficiency — could the same result have come from fewer tool calls?
- Faithfulness — are the agent’s claims actually grounded in what its tools returned, or is it filling gaps from training data?
A team that measures only success rate can watch average steps per task creep upward for months without noticing, because the metric they ’re tracking looks fine the whole time — the agent is still getting the right answer, just paying more for it every time. Trajectory metrics are what catch that kind of drift before it shows up as a cost or latency problem.