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How do you roll out and handle failures for an agent mo...
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See plansTesting an agent before it ships and rolling it out safely are two different problems, and the rollout half is where a lot of otherwise well-tested agents still get burned by something a test suite couldn’t catch — real traffic that just looks different from anything in the test set:
- Shadow mode — run the agent alongside existing human operators on real inputs, comparing its outputs to what actually happened, without it affecting any real user. This is where distribution mismatches between test data and production traffic show up first.
- Canary deployment — once shadow mode looks solid, expose the agent to a small slice of real traffic, monitoring success rate and latency closely before widening exposure.
- Circuit breaker — throughout both stages and after full rollout, a rule like “three failures in five minutes pauses the agent and alerts the team” catches a cluster of failures automatically instead of relying on someone noticing a dashboard drift.
The reason this staged approach matters even after solid pre-launch testing: a test suite reflects whatever cases someone thought to write, while shadow and canary stages expose the agent to real traffic’s actual, often-surprising distribution before a failure there can affect every user at once.